Frequently Asked Questions

What is an exercise physiologist?

Exercise physiologists complete a 4-year degree in the study of clinical exercise for people with or at risk of chronic and complex medical conditions, as well as for musculoskeletal injury and rehabilitation.

What is the difference between an exercise physiologist and a personal trainer?

Lots! Aside from the level of training, exercise physiologists aim to achieve lifestyle and behavioural change. Exercise physiologists are, by far, the most qualified health professionals to provide exercise for people with conditions such as diabetes and pre-diabetes, high blood pressure, cardiovascular disease, depression, COPD, arthritis and those with a history of poor exercise maintenance.

What is the difference between an exercise physiologist and a physiotherapist?

An AEP primarily uses exercises as a health solution or treatment, managing sub acute or long term health and function of an individual. The Physiotherapist primarily deals with the acute phase of an injury or surgery rehabilitation. Both are considered ‘allied health professionals’ and are tertiary educated.

Do I need a referral?

No. Referrals are certainly welcome, but are not necessary if claiming through your health fund. A referral from your doctor is required when using Medicare (CDM/EPC) funding or for insurance claims (Workcover/CTP). Eligibility requirements will need to be discussed with your Doctor.

What happens during the appointment?

Your first appointment will involve a thorough case history and will require you to perform several activities to assess your current physical capabilities. From your assessment, appropriate goals will be set and a personalised program will be developed. Following consultations will involve performing the exercises in your program with a focus on the strength and fitness goals developed after your assessment. Close supervision will ensure correct technique, and allow for modifications and exercise progression.

I know I’ll probably be asked to exercise, do I need to join a gym?

Not unless you want to! Exercise physiology is about facilitating a healthier lifestyle on the whole, to give you the best possible outcome! If you would rather exercise at home, at the park or with a friend, these can all be accommodated easily!

What do I wear?

Please wear comfortable clothing you can walk and move freely in, and walking shoes or runners. Please also bring a water bottle and a towel to every appointment.

What else do I need to bring?

Please bring any paperwork provided by your doctor, any reports and results from imaging (ultrasound/x-ray/CT/MRI) or from other tests (blood results). A list of your medications will be helpful, if you cannot recall them easily.

I’ve just left my appointment, but I’ve thought of a question. What do I do?

We do this all the time, so no need to worry! Just give us a call or message and we can help you out!

Can I bring a support worker or someone to be there for me?

You may absolutely bring someone for either physical or moral support. Undertaking a new health initiative can be confronting and often those who succeed have more people in their corner!

Do you accept Workcover and insurance referrals?

Workcover QLD referrals are accepted. Some additional information will be required to before the initial consultation.

What is an EPC referral?

The EPC program entitles eligible people up to 5 subsidised sessions through Medicare. Your GP will determine if this is appropriate for you and will arrange your referral if so.

What are your payment methods?

We accept cash, EFTPOS, VISA, MasterCard and AMEX. Payment is required at the time of consultation and no accounts will be issued. We will be able to claim most private health funds at the time of payment via HICAPS terminal. If your fund is not eligible for this service, your issued receipt will have all the provider details to claim your rebate. Please contact your fund prior to the consultation if you wish to know the exact rebate amount, as this varies depending on your fund and your level of cover.

I’m no longer able to attend my scheduled appointment time – what should I do?

Please advise us, no later than two (2) hours prior to your scheduled appointment time, that you are unable to attend. This needs to be via phone call, SMS or email. No-shows without prior advising will incur a full session fee, if this session was to be billed to a health provider on your behalf, you will be required to pay the equivalent fee.